If you change your mind or received a damaged product, we accept unopened product in re-sellable condition within 15 days for a full refund. Depending on if the item(s) have been opened or not, a full refund or store credit in the form of an e-gift card will be issued once the item is returned. If the item has been opened, the product is now considered a final sale and cannot be returned. We do have a sampling program in place should you like to try a product before purchasing the full size. Please e-mail firstname.lastname@example.org regarding the sample program. If the product(s) has been damaged when received, we require a photo to be sent to us and/or we may ask for the item(s) to be sent back to us. Please note the following items CANNOT be returned: SALE items and TRIAL sizes, including skincare, perfume, lipstick samples and sample packets of any kind. Original shipping fees are not refunded and we do require that you pay shipping fees to mail all items back to us, unless it is a result of our error. We are not responsible for returned packages lost in transit. In the case of returning items that were purchased using a gift card, the portion of the order paid for by the gift card will be refunded by issuing a new gift card.
To return an item(s), please contact us at email@example.com. Please provide your name, order number and items you wish to return/exchange. Upon submitting your request, we will review your return and provide you with a RMA#. We will not be able to process any returns without a RMA#. Please allow 2-3 business days to process returns upon receiving back merchandise.
Please keep in mind we try to offer as many products as possible in trial and travel sizes so you can see if the product is right for you. We also offer 2 free samples with every order for a variety of products. If you are unsure about anything, please email or call us and we can help you decide, as we have tested out these products ourselves. We want you to be happy with your purchase decision and shopping with us to be hassle free.
For return questions/comments, please contact us at firstname.lastname@example.org
Please include a copy of your invoice and ship products to the following return address:
True Beauty Collective Returns/ RMA#
P.O. Box 14581
Torrance, CA 90503